Terms and Conditions for Online Retail Purchases
Placing your order
Simply browse through our site and place any items you wish to purchase in your basket. Items can be edited until orders are confirmed. After selecting all your items, select checkout. Follow the instructions to complete the ordering process. After confirmation no revisions can be made.
Payment is made through Worldpay. We accept all debit and credit cards except American Express. When you submit your order to us your financial (credit card) details are transmitted securely to our payment processor. The Treat Kitchen do not store any of your financial (credit card) details.
Once you have successfully placed your order you will be sent a confirmation email to say we have received your order. You will then receive a second email once your order has been prepared and dispatched.
We aim to process orders received before 1pm within two working days. This excludes weekends and UK public bank holidays.
In the rare occurrence that the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative product or a refund. We will not dispatch your order until informed of which decision you would like to take.
Delivery & Postage
We offer two options for UK delivery – Standard UK Delivery (Royal Mail 2nd Class) which takes 3 to 5 working days and Special Delivery (Royal Mail 1st Class) which takes 1 – 2 working days. We aim to have your items dispatched within 48 hours of the order being placed. We are currently unable to offer shipping outside the UK.
For next day deliveries orders must be confirmed by no later than 1pm. Orders placed after 1pm or on a weekend or bank holiday will be dispatched on the next working day.
Alternatively you can also choose to collect your order from the Store at no extra cost. Orders may not be collected until you have received an email from The Treat Kitchen to say your order is ready in store. Items are normally ready to be collected 48 hours after the order has been placed.
Returns, Cancellation & Refunds
REFUNDS AND RETURNS ARE AT THE DISCRETION OF THE TREAT KITCHEN
If you are unhappy with an item you receive or if you change your mind please email email@example.com within 10 days of the order being dispatched. In your email please include the details of your order and your contact information and reason for your complaint.
The Treat Kitchen team will look into your complaint and take appropriate action as needed.
FAO Internet Team
The Treat Kitchen
21 – 23 Wheeler Gate
We pick and dispatch our products to ensure they arrive in good condition. However, if a product arrives damaged or if your order is incorrect, we will replace it free of charge or provide a full refund as appropriate. In the case of damaged items we will require photographic evidence of damage before we can progress with a refund or exchange. Please notify us before returning an item by email at firstname.lastname@example.org. Please obtain proof of posting to enable us to process the refund for your return postage costs.
Due to the nature of the product there may be slight variations to the product (such as colour). Unless these variations effect the quality of the product no refund will be given but an exchange may be offered at the discretion of The Treat Kitchen.
Any refunds issued can only be refunded back to original method of payment. You will be informed once the refund has been issued and it can take up to 5 working days to appear back in your account.
This does not affect your statutory rights.
All disputes are governed by English law
You are responsible for the returned products until they reach us.
All weights are net weights and are approximate to within +/-10%
Customer Service Contact Information
You can email The Treat Kitchen at email@example.com
(We aim to respond to all emails within 2 working days)
The Treat Kitchen will not store any personal details after order completion without your express permission. If an account is set up your permission is given automatically. Personal details will be stored securely and will not be passed on to third party companies.